Accessibility

Access for all

We are dedicated to ensuring all customers can enjoy our events and have an ongoing commitment to improving accessibility across all aspects of the Festivals.

Our Access Scheme is designed to ensure we are able to better serve our audience members who have specific access needs.

To provide the best possible experience, we ask that everyone with access requirements complete an Access Scheme form prior to arriving on-site. Whilst on-site we are unable to respond to emails and phone calls, and we are unable to process Access Scheme forms.

Please note that all access bookings are taken over the phone at the present time.

If this process isn’t the best way for you or you need any help with your booking, please call the Box Office team on 01423 562303 or send an email to [email protected]

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Access Dog
Theakstons Crime

Who is the Access Scheme for?

Access bookings are for wheelchair users, for anyone with visual impairments, d/Deaf people, aisle seat requirements and seating suitable for anyone with neurodivergence or sensory processing disorders. Temporary impairments, for example, broken legs, recent injuries or recent operations, do not qualify for the Access Scheme.

The scheme is free to join and you may be entitled to a complimentary ticket (excluding food) for a personal assistant/companion, if required.

 

Contact us

Accessibility at Harrogate International Festivals

  • The Access Scheme is designed to ensure we are able to better serve our audience members who have specific, permanent access requirements whilst they are on site at our Festivals and events.

  • If you are a wheelchair user, please provide us with information about the size and specification of your wheelchair when you complete the access form. Space will be allocated specifically for your wheelchair with a seat for your Personal Assistant next to it. Please don’t get out of your wheelchair to sit in an alternative seat, as we are unable to store wheelchairs and must maintain clear entrances and exits to the event venue in order to comply with Health and Safety evacuation requirements.

  • Please provide information about the size and specification of your mobility scooter when you complete the access form. This is so that we can ensure we are able to accommodate it on the paths on site.

    Mobility scooters cannot be driven into events as we are unable to store them safely, and we must maintain clear entrances and exits to event venues in order to comply with Health and Safety evacuation requirements.

    Electric wheelchairs can be taken into events. Space will be allocated for both electric and manual wheelchairs with space for a Personal Assistant next to it.

  • In order to help us to maintain a safe site, please use the access form to make us aware of any mobility aids that are larger than a regular wheelchair.

  • If you are unable to attend any event or Festival without additional support, you can apply for a complimentary ticket via our Access Scheme so that a personal assistant / carer can accompany you.

    Before applying for a personal assistant/carer ticket, please ensure the person with access requirements has already purchased their ticket. We will request a supporting document as evidence of your access requirements to support your application – this can be a PIP or DLA letter, or a medical/diagnosis letter.

  • A hearing loop may be installed dependent on the event or the venue. Please indicate on the Access Form if you require a hearing loop so we can make sure you are seated somewhere suitable if a loop is unavailable.

  • On-site parking at our venues may be limited. Additional multi-storey car parks and on-street parking are available within walking distance.

  • Disabled toilets are available at each of our venues. For more venue specific information, please view the corresponding venue guide below.

  • Venue guides for each of our venues can be found below.

    For the Theakston’s Stage in the main event tent is located a short walk from the site entrance, up a small incline. There will be a separate access route up to the tent for Access Scheme members, which will be marked as Route A on the site map. This will be clearly signposted and is open only to Access Scheme members, Friends and VIPs (except for instances where other Festival goers need to reach an area along the access route for specific events). Please note that Route A is one way, so when you leave the main event tent, we kindly ask that you follow Route B, in order to leave Route A clear for those coming towards the main event tent.

  • Our Festivals and events can be busy and exciting environments. Whilst schedules are jam-packed with great events, you don’t need to see everything. If you need to take a break, The Stray and Valley Gardens are just minutes away from many of our venues for a calm and peaceful escape.

  • Assistance dogs are welcome at events. They must be kept on a lead at all times and cannot enter the restaurant areas due to hotel policy. Please indicate on the Access Form that you will be bringing an assistant dog so we can make sure you are seated somewhere suitable.

    Please note that only assistant dogs are able to enter events, other domestic pets are not permitted.

Captioned and BSL interpreted events

We are reviewing options for captioning, BSL interpreted events and audio description, however we do not offer these at the present time.

Relaxed performances – we offer these dependent on event. Please check the event information on the What’s On page.

Large Print

Large print versions of our event guides are available on request. Please call 01423 562 303 to order a large print copy.

Assistance dogs

Assistance dogs are welcome. Please let the Box Office know prior to booking so we can make sure you are seated somewhere suitable.

Venue Guides

The Crown Hotel in Harrogate

The Crown Hotel

Information about the facilities and what to expect at The Crown Hotel can be downloaded here

 

 

Old Swan Hotel

The Old Swan Hotel venue guide can be downloaded here.

The outside of The Old Swan hotel showcasing the sign underneath an overhead light.
St wilfs

St Wilfrid’s Church

Information about the facilities and what to expect at St Wilfrid’s Church can be downloaded here.

 

 

The Royal Hall

The Royal Hall have a guide to their venue available here. From the Grand Circle side entrance down to the Grand Hall there are 8 carpeted steps and 1 marble step at the bottom (9 altogether).

RHS Harlow Carr gardens

RHS Harlow Carr

Find out more about accessibility at RHS Harlow Carr here.

Christ Church, Harrogate

Information about the facilities and what to expect at Christ Church can be downloaded here

They also have a 3D tour of the church space available on their website here.

 

Parking

  • Parking facilities vary for each of our Festivals depending on the venue. There are several car parks near each of our venues as well as some on-street parking at select venues. Find out more about parking options in Harrogate here.

  • Crown Place, Harrogate, HG1 2RZ

    Located in Harrogate, close to Valley Gardens, overlooking Montpellier Gardens.

    Google Maps – Find the venue on google maps here

    There are limited car parking spaces available at The Crown Hotel. The hotel will charge a fee for using their car park. Please contact the venue directly if you wish to reserve parking. You can find additional multi-storey car parks and on-street parking available within walking distance. The nearest multi-stories for this venue are Montpellier Shoppers car park and Jubilee car park and they can be paid for with cash, credit/debit cards (exc. American Express) and AppyParking app.

  • Swan Rd, Harrogate, HG1 2SR

    Google Maps – Find the venue on google maps here

    Parking at the Old Swan Hotel is available and you may require a permit to be purchased from the hotel reception. If the car park is full, on-street car parking is available on the streets around the hotel on Sunday mornings. A disc may be needed.

    Please note: parking facilities are not available at Theakston Old Peculier Crime Writing Festival. You can find additional multi-storey car parks and on-street parking available within walking distance.

  • Duchy Road, Harrogate, North Yorkshire, HG1 2EY

    Google Maps – Find the venue on google maps here

    There are very limited car parking spaces available at St Wilfrid’s Church and these are preferred for disabled access. There is plenty of on-street parking available in the streets surrounding the Church within walking distance. You may need a disc to park on this street which can be collected from our Cheltenham Parade Box Office ahead of the event or our on-site Box Office on the day.

  • Wesley Chapel, 28 Oxford St, Harrogate HG1 1PP

    Google Maps – Find the venue on google maps here

    There is no parking at the Wesley Centre, but plenty of on street parking and car parks in Harrogate. The nearest multi-storey to this venue is Jubilee car park which can be paid for with cash, credit/debit cards (exc. American Express) and AppyParking app.

  • The Spiegeltent is located in Crescent Gardens, Crescent Road, Harrogate, HG1 2SG. You can find additional multi-storey car parks and on-street parking available within walking distance. The nearest multi-stories for this venue are Montpellier Shoppers car park and Jubilee car park and they can be paid for with cash, credit/debit cards (exc. American Express) and AppyParking app.

  • Ripon Rd, Harrogate HG1 2SY

    Google Maps – Find the venue on google maps here

    There is no car parking available at The Royal Hall but there is plenty of on-street parking available in the streets surrounding it within walking distance. The nearest multi-stories for this venue are Montpellier Shoppers car park and Jubilee car park and they can be paid for with cash, credit/debit cards (exc. American Express) and AppyParking app.

Access Scheme Form 2025

To better serve our patrons who have specific access needs we have our Access Scheme. The list is free to join and you may be entitled to a complimentary ticket (excluding food) for a Personal Assistant/Carer, if required.

This field is for validation purposes and should be left unchanged.
Name(Required)
Address(Required)

To join our Access list, you should provide evidence of being in receipt of one of the following:
Max. file size: 10 MB.
Access Requirements(Required)

Please indicate your access requirements by selecting one or more of the list
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