FAQs

Harrogate International Festivals Box Office accepts all major credit/debit cards (except American Express), cash and cheques. Cheques should be made payable to ‘Harrogate International Festivals’. We will not store your credit or debit card details and payments will be taken on a per transaction basis, as indicated by the card holder via phone or www.harrogateinternationalfestivals.com

All transactions are subject to a £2.50 booking fee. Please note that we’re not able to refund your booking fee in any circumstances, even if an event is cancelled. This is because we have already paid the credit card charges, and booking software charges incurred by processing your original order and these charges are non-refundable. We would also incur additional charges in processing the refund of the face value ticket price.

Due to a recent Apple technology software update there, you may experience issues using Apple products to book on our website. This is a problem originating with Apple technology. We are aware of the situation and are taking steps to work around this technical problem. In the meantime we advise all users to use alternative technology or to call the box office directly to book.

Please click here to view our Terms and Conditions of booking.

Please click here to view our Privacy Policy.

If you have selected the print at home option, your tickets will be emailed to you as a pdf attachment. They can be printed or show at the door on your phone. You will also receive the option to add tickets to your apple or google wallet – we recommend saving your tickets here for ease.

If required, we will endeavour to post all tickets out within 2 working days of making a booking. Tickets will be posted by Second Class Post at a cost of £1.50.

Tickets can also be left at the relevant Box Office for collection. If you have chosen to collect your tickets at the Box Office we recommend picking up your tickets at least half an hour before the event begins. Please bring along the order number and any proof of eligibility for any discounted tickets/concessions. Find out more here.

Subject to availability tickets will be available to purchase on the door of all events one hour prior to the show starting. Be aware events can sell out in advance. Early booking is recommended.

We are committed to ensuring all customers can enjoy our events. Find out more about accessibility on-site, our venues, parking, FAQs and our access scheme here.

Concessions are available for under 18s, students in full time education and those receiving unemployment benefits. Appropriate identification must be provided. May not be used in conjunction with any other offers.

An online gift voucher can be purchased for any amount up to £1000. When purchasing a gift voucher it is possible to send it to yourself or directly to a recipients email address. You can also specify the date that the Gift Voucher will be emailed to the recipient (within 12 months of the purchase date).

The Gift Voucher can be redeemed online at the checkout stage or direct with the Box Office at Harrogate International Festivals. Gift Vouchers will expire 18 months after the day they are sent.