Harrogate International Festivals

Box Office


Harrogate International Festivals independent Box Office service offers a great range of ticket booking options, and ensures you receive a personal service from the Festivals Team

By Telephone: 01423 562 303

Book Online: www.harrogateinternationalfestivals.com

Book In Person: Harrogate International Festivals, 32 Cheltenham Parade, Harrogate HG1 1DB*

Box Office Opening Times:

Opening Hours change due to staff training: 

Monday – Wednesday 10.00am – 5.00pm

Thursday – 12.30pm – 5.00pm

Friday – 10.00am – 5.00pm

Please note that we are closed on Bank Holiday Mondays.

Ticket Collection:
Our main Box Office at 32 Cheltenham Parade, Harrogate is open Monday to Friday 10am – 5pm for ticket bookings and collections, alternatively tickets can be collected from our Pop Up Box Office at the event venue 30 minutes before the event starts.

Please find out the most UP TO DATE information about ticket collection for your event below.

No tickets will be sent out to you nor can be collected from our Harrogate main Box Office if you are attending the Theakston Old Peculier Crime Writing Festival.

Tickets for the Festival are to be collected from the Box Office located at the entrance of the Old Swan Hotel.

The pop up box office at the Old Swan will open at 3.00pm on Thursday 20th July 2023 and close at 12.00pm on Sunday 23rd July 2023.

On arrival, please confirm your name and post code for identification, or bring your confirmation email. Your tickets will then be handed over to you along with your access passes. More information about ticket collection will be sent out to you nearer to the event.

For more tickets information, click here

Tickets can be collected from the Harrogate International Festivals up to 4.00pm on the day of the event.

Uncollected tickets will be brought to The Crown Hotel (the event venue) and can be collected from 7.00pm.

E-tickets/Print At Home Tickets: You can print your ticket or show your ticket from your mobile phone at the entrance.

Tickets can be collected from the Harrogate International Festivals up to 5.00pm on Friday prior to the event.

Uncollected tickets will be brought to The Old Swan Hotel (the event venue) and can be collected from 10.30am.

E-tickets/Print At Home Tickets: You can print your ticket or show your ticket from your mobile phone at the entrance.

Please note that if you have joined the Friends of the Festival, your Welcome Pack and Friends membership card will be sent to you by post.

Harrogate International Festivals Box Office accepts all major credit/debit cards (except American Express), cash and cheques. Cheques should be made payable to ‘Harrogate International Festivals’.

Booking Fees:
All transactions are subject to a £1.75 booking fee. Please note that we’re not able to refund your booking fee in any circumstances, even if an event is cancelled. This is because we have already paid the credit card charges, and booking software charges incurred by processing your original order and these charges are non-refundable. We would also incur additional charges in processing the refund of the face value ticket price.

Booking Online using Apple Products:
Please note that due to a recent Apple technology software update there are problems using Apple products to book on our website. This is a problem originating with Apple technology. We are aware of the situation and are taking steps to work around this technical problem. In the meantime we advise all users to use alternative technology or to call the box office directly to book.

Terms and Conditions: 
Please click here to view our Terms and Conditions of booking.

Privacy Policy: 
Please click here to view our Privacy Policy.

Ticket Delivery:
If required, we will endeavour to post all tickets out within 2 working days of making a booking. Tickets will be posted by Second Class Post at a cost of £1.50.

Tickets can also be left at the relevant Box Office for collection. If you have chosen to collect your tickets at the Box Office we recommend picking up your tickets at least half an hour before the event begins. Please bring along the order number and any proof of eligibility for any discounted tickets/concessions.


Harrogate International Festivals will not store your credit or debit card details and payments will be taken on a per transaction basis, as indicated by the card holder via phone or www.harrogateinternationalfestivals.com

Tickets on the door:
Subject to availability tickets will be available to purchase on the door of all events one hour prior to the show starting. Be aware events can sell out in advance. Early booking is recommended.

Access Scheme:

Here at Harrogate International Festivals we are committed to ensuring all customers can enjoy our events equally. To better serve our patrons who have specific access needs we have our Access Scheme. The list is free to join and once you qualify as a member you may be entitled to a complimentary ticket (excluding food) for a Personal Assistant/Carer. To become a member of this list please fill in this Access Scheme Form and return it to our Box Office or email it to info@harrogate-festival.org.uk.

Concessions are available for under 18s, students in full time education and those receiving unemployment benefits. Appropriate identification must be provided. May not be used in conjunction with any other offers.

Gift Vouchers:
An online gift voucher can be purchased for any amount up to £1000. When purchasing a gift voucher it is possible to send it to yourself or directly to a recipients email address. You can also specify the date that the Gift Voucher will be emailed to the recipient (within 12 months of the purchase date).

The Gift Voucher can be redeemed online at the Checkout stage or direct with the Box Office at Harrogate International Festivals. If not redeemed, Gift Vouchers issued prior to November 2016 will expire 12 months after they were sent, all Gift Vouchers issued from November 2016 onward will expire 18 months after the day they are sent.

Large Print:
A large print version of the event guide can be ordered by calling 01423 562 303.